This procedure is properly curated for the purposes of dealing with issues concerning Lecturers and Administrative officers or staff. The procedure is not only limited to issues concerning general misconduct, but also any type of misconduct or ethical violation which includes disciplinary or non-disciplinary issues, and criminal offences which includes, but not limited to academic misconduct whilst teaching, researching, publication and/or administration.

Procedure for complaints regarding misconduct among Lecturers and Administrative officers or staff

• The Integrity Unit is tasked to receive all complaints regarding misconduct either from the public or university personnel. It is tasked to make a preliminary investigation to obtain all relevant information regarding the complaint.
• Any party which has grounds on making a complaint where:                                                  

1. There is an ethical violation tallying with a misconduct done by any staff or student of the university; or 
2. There is an ethical violation tallying with misconduct done in the name of the university,
3. They may make a formal written complaint to the Integrity Unit by filling up the General Complaint Form stipulated in the procedure below. The affected party may also send an official email to the Integrity Unit (integrity@um.edu.my) together with information and/or evidence so that the investigation would run smoothly.

• If the misconduct is done after office hours, on the weekends or during a public holiday, the affected party must submit their complaint as soon as feasible.
• The Integrity Unit will address the complaint by relaying its acceptance of the complaint to the aggrieved party by explaining the procedure and taking necessary measures within 14 days of when the complaint was first made.

Categories of Misconduct

General Misconducts:

1. Causes harm of any kind (physical, psychological, other)
   
2. Threatens to or does attack, harass, intimidate, stalk, victimise, vilify or bully another person
   
3. Engages in non-consensual sexual activity (LINK TO SEXUAL HARASSMENT COMPLAIN PAGE)
   
4. Breaches the law or a university statute
   
5. Disrupts the orderly conduct of the university.
   

To who can the complaints be directed to?

1. Complaints involving General Staff (Grade 1 – 40)
2. Complaints involving Administrative Staff and Professionals (Grade 41 and above) (Non-academic)
3. Complaints involving Academic Staff (Grade 45 - 54)
4. Complaints involving Academic Staff (Grade JUSA and above)
5. Complaints involving the Board of Directors
6. Complaints involving students

What you should do if there is a misconduct

 a. If you feel that there has been a misconduct in any form, do not ignore it and do not feel guilty. People often choose to remain silent in the face of an offence for fear of retribution by the guilty party. This will inevitably make the problem worse.
b. Confront the guilty party. Tell them to immediately stop their conduct and antics. Dare to speak up so that they would put a stop to their antics. Be clear and specific about the behavior that is deemed to be a misconduct.
c. Seek support and confide immediately with friends, colleagues, or any trusted person so that you would not feel that you are going through this all by yourself.
d. Take note of details such as the date, time, location, identity and behaviour of the guilty party committing the offence.

How to report?

UMSU Complaint Form

• A general complaint form which can be submitted to the University of Malaya’s Students’ Union.​
• UMSU will help assist the victim in a timely fashion. All details regarding the incident will be kept private and confidential at all times.

Integrity Unit UM

• Members of the public, as well as the University’s academicians, officers, staff and students, can report the cases of integrity violation, misconduct, unlawful act and unethical behaviour to the Integrity Unit.
• Complaints can be made through these channels:​

Via e-mail

integrity@um.edu.my

Via telephone

+603-7967 3400/ +603-7967 7853/ +603-7967 7934/ +603-7967 7910

Via fax

+603-7955 2975

Via post/letter

Integrity Unit, Office of the Vice-Chancellor,
Level 9, Chancellery Building,
Universiti Malaya, 50603 Kuala Lumpur,
Malaysia.

Walk-in

The complainant can request to see an officer at the address above.
Appointment can be made through this number:
+603-7967 3400/ +603-7967 7853/ +603-7967 7934/ +603-7967 7910

via online form

• General Complaint Form
• Scan the QR Code:​

Other Internal Sources

​Students can obtain assistance and information relating to misconduct from the following sources:

Academy/ Institute/ Faculty

​CENTRE FOR FOUNDATION STUDIES IN SCIENCE UNIVERSITI MALAYA 

Director’s Office
Tel: +603-7967 5800/ 5821/ 5849
Fax: +603-7957 6478
E-mail: pasum@um.edu.my

UNIVERSITI MALAYA CENTRE FOR CONTINUING EDUCATION (UMCCED) 

Director’s Office
Tel: +603-2246 3633
Fax: +603-2246 3621
E-mail: umcced@um.edu.my

​Centre for Sport and Exercise Sciences

Director’s Office
Tel: +603-7967 3210
Fax: +603-7956 9590
E-mail: psse@um.edu.my

​FACULTY OF ARTS AND SOCIAL SCIENCES

Dean’s Office
Tel: +603-7967 5500
Fax: +603-7967 5707
E-mail: sastera@um.edu.my

Faculty of Business and Accountancy

Dean’s Office
Tel: +603-7967 3800
Fax: +603-7967 3980
E-mail: dekan_fpp@um.edu.my

​FACULTY OF COMPUTER SCIENCE AND INFORMATION TECHNOLOGY 

Dean’s Office
Tel: +603-7967 6300
Fax: +603-7957 9249
E-mail: dekan_fsktm@um.edu.my

​FACULTY OF DENTISTRY 

Dean’s Office
Tel: +603 -7967 4800
Fax: +603 -7967 4809
E-mail: dekan_dental@um.edu.my

​FACULTY OF ECONOMICS AND ADMINISTRATION

Dean’s Office
Tel: +603-7967 3600
Fax: +603-7956 7252
E-mail: fea@um.edu.my

FACULTY OF EDUCATION 

Dean’s Office
Tel: +603-7967 5000 / 5133
Fax: +603-7956 5506
E-mail: dekan_pendidikan@um.edu.my

Faculty of Engineering

Dean’s Office
Tel: +603-7967 5200 / 5201 / 5202
Fax: +603-7955 5781
E-mail: engine@um.edu.my

FACULTY OF LANGUAGES AND LINGUISTICS 

Dean’s Office
Tel: +603-7967 3177
Fax: +603-7957 9707
E-mail: dekan_fbl@um.edu.my

FACULTY OF LAW 

Dean’s Office
Tel: +603-7967 6500/ 6501
Fax: +603-7957 3239
E-mail: law@um.edu.my

Faculty of Medicine

Dean’s Office
Tel: +603-7949 2050
Fax: +603-7954 0533
E-mail: fomadmin@um.edu.my

FACULTY OF SCIENCE 

Dean’s Office
Tel: +603 - 7967 4200
Fax: +603- 7956 6343
E-mail: science@um.edu.my

FACULTY OF BUILT ENVIRONMENT 

Dean’s Office
Tel: +603-7967 5395
Fax: +603-7967 5713
E-mail: fab@um.edu.my

Faculty of Creative Arts

Dean’s Office
Tel: +603-7967 3454
Fax: +603-7967 3576
E-mail: creativearts@um.edu.my

Academy of Islamic Studies

Director’s Office
Tel: +603-7967 6000
Fax: +603-7956 0705
E-mail: aka_islam@um.edu.my

Academy of Malay Studies

Director’s Office
Tel: +603-7967 7200
Fax: +603-7967 7214
E-mail: apm@um.edu.my

Institute for Advanced Studies

Dean’s Office
Tel: +603-7967 4600
Fax: +603-7956 8940
E-mail: dekan_ias@um.edu.my

Institute of Management and Research Services 

Director’s Office
Tel: +603-7967 4643
Fax: +603-7967 4699
E-mail: pen_ippp@um.edu.my

International Institute of Public Policy and Management​

Director’s Office
Tel: +603 – 7967 7972
Fax: +603 – 7967 7971
E-mail: inpuma@um.edu.my

Asia-Europe Institute

Executive Director’s Office
Tel: +603-7967 4645
Fax: +603- 7954 0799
E-mail: pengarah_aei@um.edu.my

Management

VIce-Chancellor​

Office of the VIce-Chancellor
Level 9, Chancellery
Tel: +603-7956 8400/ +603-7697 3213 / 3510
Fax: +603-7954 7551
E-mail: pej_nc@um.edu.my / vc@um.edu.my

Academic and International

Office of the Deputy Vice-Chancellor
Level 9, Chancellery
Tel: +603-7967 3203 / 3256
Fax: +603-7957 2314
E-mail: tnc_aka@um.edu.my

Research and Innovation

Office of the Deputy Vice-Chancellor
Level 8, Chancellery
Tel: +603-7967 3202 / 3226 / 3435 / 3396
Fax: +603-7957 5451
E-mail: tnc_pi@um.edu.my

Student Affairs

Office of the Deputy Vice-Chancellor
Level 2, Block E
Perdanasiswa Complex
Tel: +603-7967 3201 /+603-7956 7344
Fax: +603-7956 8611
E-mail: tnc_hep@um.edu.my

Development

Office of the Deputy Vice-Chancellor
Level 1, Chancellery 
Tel: +603-7967 7700
Fax: +603-7967 7733
E-mail: tnc_p@um.edu.my

Registrar​

Registrar Department
Level 7, Canseleri
Tel: +603-7967 3204 / +603-7956 7561
Fax: +603-7956 4004
E-mail: registrar@um.edu.my

Financial Controller/Bursar

Financial Department
Level 3, Canseleri
Tel : +603-7967 3205
Fax : +603-7956 8905
E-mail: bendahari@um.edu.my

Chief Librarian

Office of the Chief Librarian
Universiti Malaya Library
Tel : +603-7967 3206 / 7956 3367
Fax : +603-7957 3661
E-mail: ketua_pustakawan@um.edu.my

Legal Unit

Level 7, Canseleri
Tel: +603-7967 3330 / 3237
Fax: +603-7967 3233
E-mail: legal@um.edu.my

Centre for Alumni Relations Institutional Advancement (CARIA)

Level 8, Canseleri
Tel: +603 7967 7903
Fax: +603 7967 4412
E-mel: caria@um.edu.my

​Integrity Unit Universiti Malaya

Level 9, Canseleri
Tel: +603-7967 3400/ 7854/ 7934/ 7910
Fax: +603-7955 2975
E-mail: integrity@um.edu.my

Residential Colleges

FIRST ​Residential College

(Tuanku Abdul Rahman)
Tel: +603- 7956 7898 / 7967 3415
Fax: +603- 7956 6117

SECOND ​Residential College

(Tuanku Bahiyah)
Tel: +603- 7967 3416
Fax: +603-7957 1608

THIRD ​Residential College

(Tunku Kurshiah)
Tel: +603-7956 8821 / 7967 3417
Fax: +603-7957 9496

FOURTH ​Residential College

(Bestari)
Tel: +603-7967 3418
Fax: +603-7957 7269

FIFTH ​Residential College

(Dayasari)
Tel: +603-7956 7948 / 7967 3419
Fax: +603-7956 0121

SIXTH ​Residential College

(Ibnu Sina)
Tel: +603-7967 4977
Fax: +603-7956 7306

SEVENTH ​Residential College

(Za’ba)
Tel: +603-7967 3420 / 7956 7946
Fax: +603-7956 3432

EIGHTH ​Residential College

(Kinabalu)
Tel: +603-7967 3216 / 7955 8643
Fax: +603-7955 8662

NINTH Residential College

(Tun Syed Zahiruddin)
Tel: +603-7957 3336 / 7955 1116
Fax: +603- 7957 3749

TENTH Residential College

(Tun Ahmad Zaidi)
Tel: +603-7967 3385
Fax: +603-7625 0513

ELEVENTH Residential College

(Ungku Aziz)
Tel: +603-7967 4629
Fax: +603-7625 7334

TWELFTH Residential College

(Raja Dr. Nazrin Shah)
Tel: +603- 7960 7371
Fax: +603- 7960 3237

INTERNATIONAL HOUSE

Section 17, Petaling Jaya
Fax: +603-7967 7710 (ISC fax)
E-mail: int.house@um.edu.my

UM GUEST HOUSE

Universiti Malaya
E-mail: seleraku@um.edu.my

UM Whistleblowers Policy

1. “Whistle-blower” is defined as any party that makes an exposure or gives information regarding any misconduct or inappropriate behaviour to UM.
   
2. “Inappropriate behaviour” is defined as any action, if proven, deemed as a violation of ethics or crime, which includes but not limited to abuse of power, unlawful behaviour, act of breaching procedures, conflict of interests, act of concealment or deception or attempt to conceal or deceive a fact or information.
   
3. “Confidential information” will mean:
   

• Information regarding the identity, occupation, residential address, work address or the whereabouts of the whistle-blower.
• Information that is exposed by the whistle-blower.
• Information that, if exposed, will bring harm to any party

Procedure for exposing information

Any party who has reasonable reasons to believe that:

1. there is an ethical violation or inappropriate behaviour from Staff or Student; or
2. there is an ethical violation or inappropriate behaviour from UM,
   

they may submit a formal complaint together with evidence(s) to these platforms for further investigation:

VIA E-MAIL

 integrity@um.edu.my

VIA TELEPHONE

+603-7967 3400/ +603-7967 7853/ +603-7967 7934/ +603-7967 7910

VIA FAX

+603-7955 2975

VIA POST/LETTER

Integrity Unit, Office of the Vice-Chancellor,
​Level 9, Chancellery Building,
Universiti Malaya, 50603 Kuala Lumpur,
​Malaysia.

WALK IN

the complainant can request to see an officer at the address above.
Appointment can be made through this number:
+603-7967 3400/ +603-7967 7853/ +603-7967 7934/ +603-7967 7910

VIA ONLINE FORM

General Complaint Form

Protection against adversity or retaliation

The whistle-blower and information given by them will be strictly confidential where:

1. Any party that receives or retrieves the confidential information, in the course of their investigation may not expose said information to any party which is not relevant to the investigation; and
2. ​​The whistle-blower shall be protected from any course of retaliation, discrimination or any action which may cause harm to the whistle-blower, which includes but not limited to, dismissal, termination or postponement of promotion, blacklisted, disciplinary action, and any other action which may arise. 

Miscellaneous

You may also refer to the UM WHISTLEBLOWER POLICY for further information.

Prepared by: Farhan Hadeed bin Johan Shamsuddin