This procedure is properly curated for the purposes of dealing with issues concerning Lecturers and Administrative officers or staff. The procedure is not only limited to issues concerning general misconduct, but also any type of misconduct or ethical violation which includes disciplinary or non-disciplinary issues, and criminal offences which includes, but not limited to academic misconduct whilst teaching, researching, publication and/or administration.
Procedure for complaints regarding misconduct among Lecturers and Administrative officers or staff
The Integrity Unit is tasked to receive all complaints regarding misconduct either from the public or university personnel. It is tasked to make a preliminary investigation to obtain all relevant information regarding the complaint.
Any party which has grounds on making a complaint where:
There is an ethical violation tallying with a misconduct done by any staff or student of the university; or
There is an ethical violation tallying with misconduct done in the name of the university,
They may make a formal written complaint to the Integrity Unit by filling up the General Complaint Form stipulated in the procedure below. The affected party may also send an official email to the Integrity Unit (integrity@um.edu.my) together with information and/or evidence so that the investigation would run smoothly.
If the misconduct is done after office hours, on the weekends or during a public holiday, the affected party must submit their complaint as soon as feasible.
The Integrity Unit will address the complaint by relaying its acceptance of the complaint to the aggrieved party by explaining the procedure and taking necessary measures within 14 days of when the complaint was first made.
Categories of Misconduct
General Misconducts:
Causes harm of any kind (physical, psychological, other)
Threatens to or does attack, harass, intimidate, stalk, victimise, vilify or bully another person
Engages in non-consensual sexual activity (LINK TO SEXUAL HARASSMENT COMPLAIN PAGE)
Breaches the law or a university statute
Disrupts the orderly conduct of the university.
To who can the complaints be directed to?
Complaints involving General Staff (Grade 1 – 40)
Complaints involving Administrative Staff and Professionals (Grade 41 and above) (Non-academic)
Complaints involving Academic Staff (Grade JUSA and above)
Complaints involving the Board of Directors
Complaints involving students
What you should do if there is a misconduct
a. If you feel that there has been a misconduct in any form, do not ignore it and do not feel guilty. People often choose to remain silent in the face of an offence for fear of retribution by the guilty party. This will inevitably make the problem worse. b. Confront the guilty party. Tell them to immediately stop their conduct and antics. Dare to speak up so that they would put a stop to their antics. Be clear and specific about the behavior that is deemed to be a misconduct. c. Seek support and confide immediately with friends, colleagues, or any trusted person so that you would not feel that you are going through this all by yourself. d. Take note of details such as the date, time, location, identity and behaviour of the guilty party committing the offence.
How to report?
UMSU Complaint Form
A general complaint form which can be submitted to the University of Malaya’s Students’ Union.
UMSU will help assist the victim in a timely fashion. All details regarding the incident will be kept private and confidential at all times.
Integrity Unit UM
Members of the public, as well as the University’s academicians, officers, staff and students, can report the cases of integrity violation, misconduct, unlawful act and unethical behaviour to the Integrity Unit.
Integrity Unit, Office of the Vice-Chancellor, Level 9, Chancellery Building, Universiti Malaya, 50603 Kuala Lumpur, Malaysia.
Walk-in
The complainant can request to see an officer at the address above. Appointment can be made through this number: +603-7967 3400/ +603-7967 7853/ +603-7967 7934/ +603-7967 7910
“Whistle-blower” is defined as any party that makes an exposure or gives information regarding any misconduct or inappropriate behaviour to UM.
“Inappropriate behaviour” is defined as any action, if proven, deemed as a violation of ethics or crime, which includes but not limited to abuse of power, unlawful behaviour, act of breaching procedures, conflict of interests, act of concealment or deception or attempt to conceal or deceive a fact or information.
“Confidential information” will mean:
Information regarding the identity, occupation, residential address, work address or the whereabouts of the whistle-blower.
Information that is exposed by the whistle-blower.
Information that, if exposed, will bring harm to any party
Procedure for exposing information
Any party who has reasonable reasons to believe that:
there is an ethical violation or inappropriate behaviour from Staff or Student; or
there is an ethical violation or inappropriate behaviour from UM,
they may submit a formal complaint together with evidence(s) to these platforms for further investigation:
Integrity Unit, Office of the Vice-Chancellor, Level 9, Chancellery Building, Universiti Malaya, 50603 Kuala Lumpur, Malaysia.
WALK IN
the complainant can request to see an officer at the address above. Appointment can be made through this number: +603-7967 3400/ +603-7967 7853/ +603-7967 7934/ +603-7967 7910
The whistle-blower and information given by them will be strictly confidential where:
Any party that receives or retrieves the confidential information, in the course of their investigation may not expose said information to any party which is not relevant to the investigation; and
The whistle-blower shall be protected from any course of retaliation, discrimination or any action which may cause harm to the whistle-blower, which includes but not limited to, dismissal, termination or postponement of promotion, blacklisted, disciplinary action, and any other action which may arise.
